Refund policy

Last updated: 28 September 2026

The Happy Fryer sells digital products only. Every item in our store is a downloadable PDF ebook delivered by email. Nothing is posted to you, so there is nothing to return.

Our 30-day money-back guarantee

Every purchase is covered by a 30-day money-back guarantee. If you are not happy with your ebooks for any reason, email us within 30 days of your order date and we will refund you in full.

No reason needed. You don't have to explain why.
Nothing to send back. You don't need to return or prove you have deleted anything.
A full refund of what you paid for the item, including any VAT.
No fees or deductions.

This guarantee is voluntary and is given in addition to your statutory rights. It does not replace or reduce them.

What the guarantee covers

Every product in our store: single books, packs and bundles.
Extras you accept after checkout (for example, an extra guide offered on the order confirmation page). Each extra is covered by the same 30-day guarantee, counted from the date you bought it. You can ask for a refund on an extra on its own and keep the rest of your order, or refund the whole order.

A pack or bundle is refunded as one item, at the price you actually paid for it.

Your statutory rights

Your 14-day cancellation right. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have 14 days to cancel an online purchase. For digital content, that right ends once the download or streaming has started, if you gave your express consent to immediate access and acknowledged that you would lose the right. At checkout we ask for that consent so that you can download your books straight away. Losing the 14-day cancellation right does not matter in practice: our 30-day money-back guarantee above gives you longer to change your mind, with no reason needed.

Faulty digital content. Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If a file is damaged, incomplete, won't open, or isn't what we described, you are entitled to a repair or replacement and, if that isn't possible or doesn't fix the problem within a reasonable time and without significant inconvenience, to some or all of your money back. These rights apply at any time, including after the 30 days.

How to request a refund

Email support@thehappyfryer.uk with:

the email address you used at checkout, and
your order number (it's in your confirmation email).

We reply within 2 working days. Refunds are issued within 14 days of your request, to your original payment method. Your bank or card provider usually takes a further 3–10 working days to show it on your statement; that timing is set by them, not by us. We will email you when the refund has been issued.

After the 30 days

After 30 days our voluntary guarantee ends. Your statutory rights described above still apply: if a file is faulty, or you never received it, we will fix it, replace it or refund you.

Download or delivery problems

If your download email didn't arrive or a link doesn't work, check your spam, junk and promotions folders, then contact us. We'll resend your files straight away. You will never lose access to something you paid for because of a delivery problem.

Please contact us before disputing a payment

If something is wrong with your order, please email us first: we can almost always refund you faster than a card dispute or chargeback. Disputing a payment does not affect your rights, but if you open a dispute we will share your order and delivery records with your card provider so it can decide the case. If you have already received a refund from us, please don't also dispute the same payment.